There are several objectives for this course. First, students 
will be exposed to operating situations typically found in 
different industries, and provided with a framework for 
examining, evaluating, and improving the operations of the firm. 
This exposure should also strengthen students' intuition about 
how a new process should be designed for the market that it 
supplies, or how a process must change as its market evolves. A 
second objective is to familiarize students with the techniques 
and models that exist for common operations problems, and to 
examine the situations where these tools are appropriate.  The 
course also considers some of the new ideas and technologies 
that 
are reshaping the production of goods and services in an 
increasingly competitive international marketplace. A final 
objective is to examine the integration of operations with other 
functional areas within the firm and to the environment outside 
the firm.

1.  Introduction
2.  Process and Queuing Analysis
3.  Competing on Service Operations
4.  Competing on Response Time
5.  Supply Chain Dynamics
6.  Managing Risk and Uncertainty in Supply Chains
7.  The Bullwhip Effect
8.  MRP and Lean Operations
9.  Process Reengineering
10. Competing on Quality
11. Process Control and Quality Management
12. Managing the Marketing/Operations Interface

Students are expected to adhere strictly to the University Honor
and Academic Honesty Policy, and to follow generally accepted 
standards of honesty in all assignments and examinations.