General Course Objective:

The general objective of this course is to present the field of quality 
management as a system with the organized application of this knowledge 
to the practical improvement of business operations.  Quality management 
is discussed from a business point of view in terms of the economics of 
profitability, of market leadership, and of cost control.

Specific Course Objectives:

Upon completion of the course, participants should have developed an 
understanding of the basic concepts of a well defined, well constructed 
total quality management system.

Upon completion of the course, participants should have acquired a basic 
set of managerial, behavioral, organizational, and statistical tools necessary 
for handling the complex problems found in the area of quality management and 
control.

Upon completion of the course, participants should have acquired the skills 
necessary to effectively use the techniques of analysis and decision-making 
that are applicable in the area of quality management.

Upon completion of the course, participants should have developed a framework 
for relating strategic issues of quality management to other functional areas 
of the organization.

The following topics are covered in this class:

-  Introduction to Quality Management
-  Basic Concepts/Overview
-  Company-Wide Assessment of Quality
-  Quality Planning and Control
-  Quality Improvement and Cost Reduction
-  Strategic Quality Management
-  Organization for Quality
-  Developing a Quality Culture
-  Tools for Analyzing Quality Data
-  Understanding Customer Needs
-  Re-engineering and Total Quality: Compare & Contrast
-  Designing for Quality & Supplier Relations
-  Quality in Manufacturing & Statistical Process Control
-  Statistical Tools for Design Quality
-  Inspection, Testing, and Measurement
-  Field Performance and Customer Service
-  Administrative and Support Operations
-  Quality Information Systems
-  Quality Assurance & ISO 9000
-  Design of Experiments
-  The House of Quality
-  Robust Quality
-  Service or Manufacturing Benchmarking

All students are responsible for maintaining the highest standards of 
honesty and integrity in every phase of their academic careers.  The
penalties for academic dishonesty are severe and ignorance is not an
acceptable defense.

Academic honesty means performing all academic work without plagiarizing,
cheating, lying, tampering, stealing, receiving assistance from any other
person or using any source of information that is not common knowledge.