Course Objectives:

This course is designed to enable you to create meaningful change in 
organizations.  To that end, you will learn to 1) diagnose and identify 
organizational problems and opportunities, 2) design and institutionalize 
organizational interventions, 3) manage the change process, and 4) evaluate 
the organizational impact.  Teams of students work with actual business or 
non-profit organizations to diagnosis an organizational problem and make 
recommendations for improvements.

Part I: The Essentials of Consulting Relationships (Modules 1-2)

Module 1. The Nature of Consulting
		-Types of Consultants
		-Consulting skill checklist
		-The nature of consulting projects
		-Building a relationship with the client
		-Balance of responsibility between client and consultant
		-Confidentiality and Ethics

Module 2.  Consulting Team Relationships 
		-Getting to know on another (strengths and weaknesses)
		-Managing conflict
		-Dealing with stress
		-Dealing with social loafing

Part II: Managing the Consulting Project (Module 3-9)

Module 3: Entry and Contracting 
		-Preparing an agenda for the contracting meeting
		-Defining the issues
		-Statement of purpose/objectives
		-Determining the deliverables
		-Scheduling
		-Budget/Resources
		-Constraints
		-Ground Rules
		-Liaison Arrangements
		-Closing the contracting meeting
		-Writing the document of understanding/contract

Module 4: Project Management
		-Planning and organizing the project
		-Developing & maintaining a work plan
		-Keeping on schedule
		-Keeping track of hours and expenses
		-Status updates

Module 5:  Planning the Data Collection 
		-Starting with the Presenting Problem
		-Determining what information is relevant
		-Deciding who will be involved
		-Determining data collection methods

Module 6: Data Collection Methods
		-Interviews
		-Focus Groups
		-Questionnaires
		-Observation
		-Archival information

Module 7: Dealing with Project Politics
		-When politics emerge
		-Likely reasons for politics
		-Recognizing politics
		-Dealing with politics

Module 8: Analyzing the Data/Diagnosis of Information
		-Qualitative diagnosis
		-Quantitative diagnosis
		-Checking accuracy of data
		-Determining which data/results are most relevant
		-Drawing conclusions from data analysis

Module 9: Designing Interventions/Recommendations 
		-Research
		-Cost/Benefit analysis
		-Prioritizing recommendations

Part III: Completion of Consulting Project (Modules 10-11)

Module 10: Writing a Feedback Report
		-Content of report
		-Report structure
		-Writing style

Module 11: Preparing an Oral Feedback Report
		-Content of presentation
		-Characteristics of effective feedback
		-Logistics of presentation
			-audience
			-meeting room
			-agenda
			-visuals/handouts
		-Making the presentation

All students are responsible for maintaining the highest standards of 
honesty and integrity in every phase of their academic careers.  The
penalties for academic dishonesty are severe and ignorance is not an
acceptable defense.

Academic honesty means performing all academic work without plagiarizing,
cheating, lying, tampering, stealing, receiving assistance from any other
person or using any source of information that is not common knowledge.