Course Description
A comprehensive understanding of the principles and practices necessary for optimizing production and service operations. Topics covered include process analysis, supply chain, quality control, forecasting and planning, and inventory management. By the end of the course, students will have developed critical thinking and problem-solving skills for effective operations management.
Athena Title
Operations Management
Equivalent Courses
Not open to students with credit in MGMT 4000
Non-Traditional Format
This course will be taught 95% or more online.
Prerequisite
MGMT 3000 or MGMT 3000E or MGMT 3000H
Semester Course Offered
Offered every year.
Grading System
A - F (Traditional)
Student learning Outcomes
- Students will analyze different operations processes and workflows in both manufacturing and service environments, demonstrating an understanding of process mapping and analysis.
- Students will comprehend the components of supply chain management and implement best practices to optimize the flow of goods and services from suppliers to customers.
- Students will cultivate an understanding of sustainability and ethical considerations to assess its impact on people and communities in operations management practices.
- Students will evaluate the performance of stakeholders using key performance indicators (KPIs) to assess operational performance and drive continuous improvement initiatives.
- Students will analyze locations based on production volume, product variety, cost, and operations criteria to understand the significance of process design and facility layout and their impact on operational efficiency and productivity.
- Students will apply quantitative and qualitative methods to calculate inventory and capacity needs, conduct cost variance analysis, measure productivity efficiency, and forecast customer demand.
- Students will identify and examine cultural barriers from all forms of communication and work effectively in teams across diverse cultures to analyze challenges, propose solutions, and present findings related to operations management issues.
Topical Outline
- Operation Management Strategy
- Product and Service Design
- Sourcing and Supply Chain
- Logistics and Capacity Planning
- Location Analysis and Process Design
- Sales and Operations Planning
- Forecasting and Planning Systems
- Inventory Management
- Quality Management and Synchronous Manufacturing
- People, Culture, and Projects
Institutional Competencies Learning Outcomes
Analytical Thinking
The ability to reason, interpret, analyze, and solve problems from a wide array of authentic contexts.
Social Awareness & Responsibility
The capacity to understand the interdependence of people, communities, and self in a global society.
