Course Description
Traditional management, total quality management, just-in-time, and constraints management philosophies applied to services and manufacturing. Resource management (the integration of these philosophies) focuses on designing, planning, scheduling, executing, controlling, and measuring operations and their relationships with other functions in providing effective business processes to achieve organizational goals.
Athena Title
Operations Management
Equivalent Courses
Not open to students with credit in MGMT 4000H, MGMT 4000
Non-Traditional Format
This course will be taught 95% or more online.
Prerequisite
MGMT 3000 or MGMT 3000H or MGMT 3000E
Semester Course Offered
Offered every year.
Grading System
A - F (Traditional)
Course Objectives
To examine how a firm can develop distinctive competencies in its productive resources in order to reverse the recent productivity trends and shifts in the world market. To explore how the composition of an organization's resources should change in the future as a result of recent advances in manufacturing and office technologies. To provide a systematic means of observing and measuring organizational processes. To develop an understanding of the different methods used to plan, schedule, and maintain the resources necessary to meet demand for goods and services in the short-term, medium-term, and long-term. To determine the mix of work-force skills, technology, and design of facility is best suited to achieve goals such as high quality, volume and product-mix flexibility, quick customer response times, and low cost.
Topical Outline
The following topics are covered in this course: Section 1 - Integrated Resource Management - Trends in Integrated Resource Management - Corporate and Resource Strategies - Meeting Competitive Challenges Section 2 - Project Management - Project Management: Teamwork and Organization - PERT/CPM Section 3 - Planning New Products, Services, and Processes - Planning New Products and Services - Competitive Priorities: Eliminating the Trade-Offs - Time-Based Competition and Simultaneous Engineering - Process Design and Positioning Strategies Section 4 - Total Quality Management - Continuous Quality Improvement - Market Implications/Cost Implications - Statistical Quality Control Section 5 - Demand Forecasting, Capacity Planning, Supply Chain Management - Responsibility for Demand Management - Demand Forecasting - Capacity Planning in Services and Manufacturing - Capacity Utilization - Toward Partnerships with Suppliers Section 6 - Inventory Control, JIT, MRP, and Enterprise Resource Systems, Synchronized Manufacturing - Inventory Control in Services, Dependent and Independent Demand, and EOQ - Just-in-Time Philosophy - Materials Requirements Planning (MRP) - Enterprise Resource Systems (ERP)