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Crisis Communication


Course Description

Students develop crisis analysis, planning, and communication skills through class discussion, analysis of theories, case studies, and development of a crisis communication plan. Students will develop the skills needed to produce or supervise production of public relations materials needed in crisis communication. Real-life situations will be discussed and experienced.


Athena Title

Crisis Communication


Prerequisite

ADPR 5920 and permission of major and permission of department


Semester Course Offered

Offered every year.


Grading System

A - F (Traditional)


Student Learning Outcomes

  • Students will understand how to become familiar with a variety of types of public relations crises.
  • Students will understand how to develop professional analytic skills required in the practice of public relations within the context of crisis communication.
  • Students will understand how to become familiar with communication theories and practices appropriate to understanding crisis communication tactics.
  • Students will understand how to learn effective crisis communication as it is applied for organizations in the private and public sectors.
  • Students will understand how to develop the components of an overall crisis communication plan.
  • Students will understand how to practice case analysis of former or current crises.

Topical Outline

  • Crisis theory
  • Communications to prevent crises
  • Proactive crisis management
  • Crisis prevention
  • Crisis prevention plan
  • Crisis prevention/preparation/recognition
  • Social media and crisis communication
  • Rumors and cyber crises
  • Environmental/natural disaster crises
  • Transportation crises
  • Product failure and product tampering
  • Death and injury
  • Individual crises
  • Postcrises concerns

Syllabus