Course Description
Managerial, behavioral, technological, and statistical concepts as related to Total Quality Management (TQM). Quality, continuous improvement and productivity are discussed. Focus is on understanding and being able to apply all the concepts throughout any organization (i.e., service, manufacturing, not-for-profit, and governmental).
Athena Title
Quality Management
Prerequisite
MGMT 3000 or MGMT 3000H or MGMT 3000E
Semester Course Offered
Offered every year.
Grading System
A - F (Traditional)
Course Objectives
General Course Objective: The general objective of this course is to present the field of quality management as a system with the organized application of this knowledge to the practical improvement of business operations. Quality management is discussed from a business point of view in terms of the economics of profitability, of market leadership, and of cost control. Specific Course Objectives: Upon completion of the course, participants should have developed an understanding of the basic concepts of a well defined, well constructed total quality management system. Upon completion of the course, participants should have acquired a basic set of managerial, behavioral, organizational, and statistical tools necessary for handling the complex problems found in the area of quality management and control. Upon completion of the course, participants should have acquired the skills necessary to effectively use the techniques of analysis and decision-making that are applicable in the area of quality management. Upon completion of the course, participants should have developed a framework for relating strategic issues of quality management to other functional areas of the organization.
Topical Outline
The following topics are covered in this class: - Introduction to Quality Management - Basic Concepts/Overview - Company-Wide Assessment of Quality - Quality Planning and Control - Quality Improvement and Cost Reduction - Strategic Quality Management - Organization for Quality - Developing a Quality Culture - Tools for Analyzing Quality Data - Understanding Customer Needs - Re-engineering and Total Quality: Compare & Contrast - Designing for Quality & Supplier Relations - Quality in Manufacturing & Statistical Process Control - Statistical Tools for Design Quality - Inspection, Testing, and Measurement - Field Performance and Customer Service - Administrative and Support Operations - Quality Information Systems - Quality Assurance & ISO 9000 - Design of Experiments - The House of Quality - Robust Quality - Service or Manufacturing Benchmarking
Syllabus