Course Description
Personal, process, white collar, and organizational productivity concepts, issues, and measurements. Emphasizes combining these new management philosophies in achieving a competitive advantage of time, quality, and price and their impact on organizational profit. Constraint management and process management concepts are applied to support cross-functional problem identification, analysis, solution, and implementation.
Athena Title
Productivity Management
Prerequisite
MGMT 3000 or MGMT 3000H or MGMT 3000E
Semester Course Offered
Offered every year.
Grading System
A - F (Traditional)
Course Objectives
The objectives of this course are to provide: An overview of performance measurement issues and new measurement systems for service and manufacturing organizations. A business systems model for viewing the relationships across functions. A problem identification, solution and implementation methodology for personal, support function, and organizational problems. Methods for improving service productivity. A process management model for improving performance in white collar support functions. A systems improvement approach to designing and managing transformation processes. An analysis of the Traditional, Process Management, Just-In-Time and Theory of Constraints approaches to productivity improvement.
Topical Outline
The following topics are covered in this course: Organizational Efficiency a. Process Design b. Line Design Organizational Effectiveness a. Understanding What to Change b. Understanding What to Change to c. Understanding How to Change Applications a. Service Industry Company b. Projects c. Supply Chains d. Manufacturing