Course Description
An overview of the components of hotel and lodging operations; a historical view of the development of the hotel and lodging industry; an understanding of the functions of front and back-of-the-house hotel and lodging operations; classifications of hotel and lodging products and services; and trends in hotel and lodging development and operations.
Athena Title
Hotel and Lodging Operations
Non-Traditional Format
Completion of a rooms division practicum that exposes students to the housekeeping and front desk operations at the Georgia Center hotel is a required course activity.
Prerequisite
HFIM 2500 and (AAEC 2580 or AAEC 2580E or ECON 2106 or ECON 2106E or ECON 2106H)
Semester Course Offered
Offered spring
Grading System
A - F (Traditional)
Course Objectives
This course is designed to introduce students to the scope of the hotel and lodging industry and the organizational structure and operational mechanics of hotel and lodging establishments. Students gain an understanding of how work is performed and how activities are coordinated within the rooms division and among other hotel and lodging facility departments.
Topical Outline
I. Hotel Organizational Structure II. The Front Desk III. Housekeeping IV. Engineering V. Safety and Security VI. Products and Services VII. Delivering Quality Guest Services VIII. Occupancy Management IX. Controlling Expenses X. Environmental and Energy Management, Sustainability, and Resiliency
Syllabus