Course Description
Traditional, total quality, just-in-time, and constraints management philosophies applied to services and manufacturing. Operations management is the integration of these philosophies and takes a systems perspective to long- and short-range planning, scheduling, executing, controlling, and measuring operations and related functions in providing effective business processes to achieve organizational goals.
Athena Title
OPERATIONS MGMT II
Equivalent Courses
Not open to students with credit in MGMT 4000 or MGMT 8020
Non-Traditional Format
For two-year MBA students.
Semester Course Offered
Offered every year.
Grading System
A - F (Traditional)
Course Objectives
To examine how a firm can develop distinctive competencies in its productive resources in order to reverse the recent productivity trends and shifts in the world market. To explore how the composition of an organization's resources should change in the future as a result of recent advances in manufacturing and office technologies. To provide a systematic means of observing and measuring organizational processes. To develop an understanding of the different methods used to plan, schedule, and maintain the resources necessary to meet demand for goods and services in the short-term, medium-term, and long-term. To determine the mix of work-force skills, technology, and design of facility is best suited to achieve goals such as high quality, volume and product-mix flexibility, quick customer response times, and low cost. Through case analyses, to explore how different companies have effectively (and ineffectively) utilized operations methods to enhance their respective competitive positions.
Topical Outline
Section 1 - Integrated Resource Management - Trends in Integrated Resource Management - Corporate and Resource Strategies - Meeting Competitive Challenges - Section 2 - Project Management - Project Management: Teamwork and Organization - PERT/CPM Section 3 - Planning New Products, Services, and Processes - Planning New Products and Services - Competitive Priorities: Eliminating the Trade-Offs - Time-Based Competition and Simultaneous Engineering - Process Design and Positioning Strategies Section 4 - Total Quality Management - Continuous Quality Improvement - Market Implications/ Cost Implications - Statistical Quality Control Section 5 - Demand Forecasting, Capacity Planning, Supply Chain Management - Responsibility for Demand Management - Demand Forecasting - Capacity Planning in Services and Manufacturing - Capacity Utilization - Toward Partnerships with Suppliers Section 6 - Inventory Control, JIT, MRP, and Enterprise Resource Systems, Synchronized Manufacturing - Inventory Control in Services, Dependent and Independent Demand, and EOQ - Just-in-Time Philosophy - Materials Requirements Planning (MRP) - Enterprise Resource Systems (ERP) Section 7 - Business Process Reengineering - Principles of reengineering and guidelines for implementation
Syllabus