Course Description
Course focuses on the discovery, representation, analysis, and improvement of business processes, and the role of information technology to support these tasks. The course introduces students to the field of business process improvement and consulting.
Athena Title
Business Process Management
Equivalent Courses
Not open to students with credit in MIST 5750, MIST 7690
Non-Traditional Format
This course will be taught 95% or more online.
Prerequisite
MIST 2090 or MIST 2090E or MIST 2090H
Grading System
A - F (Traditional)
Course Objectives
1. View work in a business with the “Process Mindset” 2. Be able to model business processes with the Business Process Modeling Notation (BPMN) language 3. Be able to perform an analysis to improve a business process (from “As Is” to “To Be”) 4. Be able to simulate business processes 5. Understand process performance measurement 6. Understand enterprise process management 7. Understand the major approaches to support process transformation (Six Sigma, Lean) 8. Understand typical business processes (procurement, fulfillment, and production) 9. Be able to execute business processes with a BPMS 10. Understand what service-oriented architectures are and how they relate to BPMS 11. Understand the Decision Model approach to operational process rules 12. Understand Process Mining
Topical Outline
1. Identifying the Process Mindset 2. Learn BPMN Process Modeling 3. How to facilitate process discovery within businesses 4. Learn how to discover processes using “Big Data” process mining 5. Understanding concepts of WIP and flow and process inefficiency via Lean Six Sigma 6. Making sense of free-form, qualitative feedback regarding business processes 7. Applying quantitative approaches to analyzing and improving processes 8. Understanding automated decision technology by mastering “The Decision Model” 9. Understand the evolution of information systems in business, and the work that consultants do 10. Applying knowledge learned through experiential “hands-on” work inside a business improving their processes