Course Description
Students will learn to manage communication in a variety of professional and organizational contexts and will be introduced to the research basis of recommended principles. Emphasis is on clarity and persuasiveness in communicating with clients, associates, and other decision-makers.
Athena Title
Business and Professional Comm
Equivalent Courses
Not open to students with credit in COMM 3200E
Semester Course Offered
Offered every year.
Grading System
A - F (Traditional)
Course Objectives
1. Analyze communication as a transactional process involving effective and ethical behaviors in business and professional settings. 2. Understand the importance and prevalence of communication in interpersonal, organizational, small group and public communication contexts. 3. Understand the factors involved in developing effective interpersonal and workplace relationships. 4. Develop effective listening skills. 5. Develop effective interviewing skills. 6. Develop effective leadership styles and skills. 7. Develop and deliver effective informative and persuasive presentations. 8. Students will complete research assignments which will involve computer-based research and paper preparation. 9. Students will consider the moral and ethical implications of a variety of communication situations.
Topical Outline
1. Introduction to communication 2. The communication process 3. Ethical communication 4. Organizational communication 5. Creating presentations 6. Informative business presentations 7. Researching and supporting your presentations 8. Delivery and visual aids 9. Informative business presentations 10. Organizing and outlining your presentations 11. Nonverbal communication 12. Nonverbal communication in the workplace 13. Interpersonal communication 14. Interpersonal communication and work relationships 15. Informative business presentations 16. Effective listening 17. Improving your listening skills in the workplace 18. Interviewing 19. Developing and delivering a persuasive presentation 20. Persuasive communication in the workplace 21. Communication obstacles in organizations 22. Small group communication
Syllabus