| Course ID: | EMBA 7310E. 3 hours. |
| Course Title: | Operations Management |
Course
Description: | How operational processes can be designed and managed to ensure that goods and services are produced and delivered to customers with the required cost and quality characteristics. Emphasis is placed on decisions that determine how people, facilities, inventories, and information can be utilized to maintain competitive advantage. |
| Oasis Title: | Operations Management |
| Duplicate Credit: | Not open to students with credit in EMBA 7310 |
| Nontraditional Format: | This course will be taught 95% or more online. |
| Grading System: | A-F (Traditional) |
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| Course Objectives: | There are several objectives for this course. First, students will be exposed to operating situations typically found in different industries, and provided with a framework for examining, evaluating, and improving the operations of the firm. This exposure should also strengthen students' intuition about how a new process should be designed for the market that it supplies, or how a process must change as its market evolves. A second objective is to familiarize students with the techniques and models that exist for common operations problems, and to examine the situations where these tools are appropriate. The course also considers some of the new ideas and technologies that are reshaping the production of goods and services in an increasingly competitive international marketplace. A final objective is to examine the integration of operations with other functional areas within the firm and to the environment outside the firm. |
| Topical Outline: | 1. Introduction
2. Process and Queuing Analysis
3. Competing on Service Operations
4. Competing on Response Time
5. Supply Chain Dynamics
6. Managing Risk and Uncertainty in Supply Chains
7. The Bullwhip Effect
8. MRP and Lean Operations
9. Process Reengineering
10. Competing on Quality
11. Process Control and Quality Management
12. Managing the Marketing/Operations Interface |